Home
Knowledge Base
Opinion
Online Rules & Standards
Lorraine wrote: Why do we have standards? How do we determine when it is appropriate, in the narrow instance of certain "spaces" online or in certain contexts, to violate the general case of the rule?
Lorraine,
Leaving aside ignorance of the rules by a list subscriber, I suspect that an individual will breach known rules when "possible benefits from the breach exceed value (risk) of the loss of membership". Where perceived value of loss is low, then potential for breach is higher. The value of "community" to a list subscriber is different for everyone and subjective - therefore any assumption that all subscribers view participation as membership in a community is probably overly-optimistic.
For reasons mentioned by others in earlier and other discussions, subscription denotes "participation, and opportunity to participate, in a range of conversations with largely anonymous people with shared interests in those conversations". I doubt whether such a description denotes a "community" in its traditional context. People subscribe to a list for a range of reasons, most of which revolve around themselves (interest, growth, education, networking, leverage, promotion, etc). Therefore the normative rules that govern the operation of strong communities are unlikely to have any force in this sort of environment and existing rules (standards) are unlikely to transpose personal motivations of a subscriber with "group goals" or "community best interest" ideals.
The reason we have standards, I suspect, is in order "to ensure orderly and uncompromised communication and participation by subscribers in a range of conversations which interest them".
The way I would increase the importance or power of the standards used by this group (and theoretically enhance a sense of community) would be to "lift the hurdle" or "pain of loss" of membership by:
- clarify a clear value proposition associated with membership of the list: i.e.. be unashamed about people's objectives to satisfy interest, growth, education, networking, leverage, promotion, objectives. Be clear about how the List aids such objectives.
- develop ways to capture the knowledge created by the List (e.g. hyperlink button on every e-mail that takes the reader to a library of topics on the Web that have occurred on the List which records full discussion on those topics) with access to this library available only to members of the List (community)
- investigate the emerging technology of voice and visual conferencing over the net as a possible additional channel for members (for use only by members)
- possibly consider ways of "branding" or "badging" list members that provides them with a "credential" or "title" that signifies their membership and differentiates them from non-members
- clearly establish the rules of the group (which I believe has been done)
- breach of rules leads to loss of membership and loss of access to the knowledge base, conferencing facilities and other privileges
Bottom line: make the pain of loss of membership exceed the possible gain from a breach